Returns & Refunds policy

Thank you for your interest in Pro Antennas products. If you are unhappy with any purchase you make please let us know and we will do our best to help you.

Returns and refunds

You are entitled to cancel your order within 30 days of receipt without giving any reason for doing so. You can inform us of your decision by e-mail proantennas@gmail.com.

To be eligible, the item must be unused and in the same condition that you received it. Once we receive your item we will confirm the condition and process your refund to your original method of payment. The refund process may take up to 3 days.

You will be responsible for return shipping costs but we can help with arranging collection and delivery on request. If you are outside of the UK, you will also be responsible for recovering any import duty or taxes that you may have had to pay on delivery.

If you would like to extend the right to return the goods on a sale or return basis, please get in touch and we can discuss options.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

22 Glorney Mead, Farnham, GU9 9NL, UK

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Warranties

Pro Antennas warrants its products and parts against defects in materials or workmanship for one year from the original ship date. During this period, Pro Antennas will repair or replace defective parts with new or reconditioned parts, without charge to you. Shipping fees incurred from returns under-warranty in the first 30-days will be paid by Pro Antennas. All shipping fees following this 30-day period may be charged to the customer.

Pro Antennas is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the equipment. This warranty covers only normal use of the equipment. Pro Antennas shall not be liable if any damage or defect results from misuse, abuse, neglect or improper installation; disasters such as fire, flood, lightning: or unauthorised alteration of the equipment.

Please contact us at proantennas@gmail.com to discuss any problems with our products and agree a solution.